Returns & Exchanges

At Omnilux, we stand behind the clinical efficacy of our light therapy devices and offer a 30-day satisfaction guarantee to ensure you achieve your best skin. If you are not completely satisfied with your purchase, we provide a streamlined return process for all eligible products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories and charging cables are included to qualify for a full refund.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 7-10 business days.