Frequently Asked Questions
Everything you need to know about your beauty journey with Omnilux.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Are your beauty devices covered by a warranty?
Yes, all Omnilux electronic beauty devices come with a comprehensive 2-year manufacturer warranty that covers any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all of our topical skincare formulations are 100% vegan and we never test our products or ingredients on animals.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.